Refund policy

Return

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We’ll also need the receipt or proof of purchase. 

The polices within this website are applicable only to this online store and are not applicable to Rugs In Style  physical storefront or showrooms. Please ask the staff within the store for the store specific returns police.

To start a return, you can contact us at info.rugsinstyle@gmail.com. Please note that returns will need to be sent to the provided address:

You will be responsible for paying for your own shipping cost for returning your item. Shipping cost are  non- refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards and custom made order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new 

Refunds
Once your return is received and inspected,, we’ll send you an email to notify you that we have received your returned  item. We will also notify you of the approval or rejection of your refund.

 If approved,  the cost of shipping and admin fee of $20  reduction will apply, and the balance you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.rugsinstyle@gmail.com.